FAQ
Frequently Asked Questions
ondering about our products or how we handle custom orders? We’ve answered the most frequent questions here so you can find what you need in a snap.
Ordering
OEM&ODM
You can send us an inquiry with your requirements, including:
Product type (expandable hose, PVC hose, fittings)
Quantity
Customization needs
Our team will provide a quotation and guide you through the ordering process.
- Customized product, MOQ starts from 100pcs.
- Ready to ship product, MOQ is 20pcs.
Production time depends on order quantity and customization.
Typically:
Standard orders: 7–15 days
OEM orders: 20–25 days
Yes, we understand the needs of new customers and support small quantity orders to help you test your market.
We support customizations for packaging, fabric, printing, private label, etc..
Yes, we provide full OEM & ODM services for our products.
Yes, we offer embroidered, printed, and embossed logo options, and custom packaging can include your logo as well.
Absolutely. Our design team can create patterns or logos based on your ideas or existing designs. We can provide pre-production samples for approval and also share our current designs for customization.
Payment
Shipping&Delivery
We accept:
T/T (Bank Transfer)
Paypal
Other methods can be discussed based on order size
Typically:
50% payment as deposit with order, 50% payment as balance before shipment.
We can assist with shipping documents and cooperate with your freight forwarder.
DDP/DDU options can also be discussed.
We offer:
Sea freight (for bulk orders)
Air freight (for urgent orders)
Express delivery (DHL, FedEx, UPS)
Shipping time depends on destination:
Sea freight: 25–45 days
Air freight: 7–15 days
Express: 6–10 days
Cannot find your question?
Write us a message and our team colleague will get in touch with you as soon as possible.